Frequently Asked Questions
Booking & Payments
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Start by submitting our inquiry form with your event date, location, and the services or rentals you're interested in. Once availability and event details are confirmed, you'll receive an invoice and agreement to secure your booking.
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A 30% non-refundable retainer is required to reserve your event date. Your remaining balance is due 48 hours before your event.
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We accept card payments through our secure Square invoicing system, as well as Zelle, Cash App, Venmo, and cash.
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Yes! For events booked in advance, payments can be made toward your remaining balance before the final payment due date. Contact us to discuss options for your event.
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Minimums may apply depending on the service, event location, and delivery or installation requirements. We'll let you know when reviewing your inquiry.
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We recommend booking as early as possible, especially for weekends and larger events. Last-minute bookings may be available depending on inventory and scheduling.
Rentals
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Absolutely! Many of our rentals are available as standalone rentals, including tables, chairs, linens, backdrops, tents, and more.
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Yes. Select rentals are available for customer pickup and return. Larger, specialty, or installation-required items may require delivery.
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Requirements vary depending on the rental. A valid card may be required to remain on file for customer-pickup rentals and may be charged for unreturned, damaged, or excessively dirty equipment according to your rental agreement.
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The customer is responsible for rental equipment while it is in their possession. Repair, cleaning, or replacement charges may apply for damaged, missing, or excessively dirty items.
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Yes. Pickup and return times are arranged based on availability and your event date. Your specific pickup and return window will be confirmed with your reservation.
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Setup and breakdown can be added to qualifying rentals for an additional fee. Otherwise, tables and chairs can be delivered or picked up for customer setup.
Balloon Styling &
Event Decor
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Balloon pricing varies based on the size, style, colors, installation requirements, and overall design. Our website includes starting prices for select options, and a custom quote will be provided for your event.
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Most standard balloon designs include up to three colors. Additional colors, specialty balloons, florals, foil balloons, and other custom elements may be available as upgrades.
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Yes! Inspiration photos, invitations, color palettes, and theme ideas are welcome. We'll use them to create a design that complements your event while maintaining our own styling and available materials.
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Yes. We offer custom backdrop styling, personalization, signs, and other event details depending on the design.
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Yes! Our Grab & Go collection includes balloon options designed for easy customer pickup and setup. Delivery and installation may also be added when available.
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In many cases, yes. Let us know what you already have when submitting your inquiry so we can determine how it can be incorporated into your setup.
Delivery, Setup & Event Day
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Yes. Delivery is available throughout the Antelope Valley and surrounding areas. Delivery fees are based on location, order size, and the transportation required.
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It depends on what you book. Balloon installations and certain event styling services include professional installation as specified in your quote. Rental-only orders may have separate delivery and setup fees.
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Yes, depending on availability and the scope of the event. Additional travel and delivery fees will apply.
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Your setup window will be coordinated before your event based on the venue's access time, event start time, and the amount of installation required.
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Please let us know before booking about stairs, elevators, long walking distances, limited parking, or other access restrictions. Additional labor or delivery charges may apply when special handling is required.
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Yes. For delivered rental items and installations that require retrieval, pickup arrangements will be included in your event details.
Changes & Cancellations
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Usually, yes. Changes are subject to availability and may affect your total. Major design or quantity changes should be requested as early as possible.
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Retainers typically are non-refundable. Additional cancellation terms depend on how close the cancellation is to your event date and are outlined in your agreement.
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Rescheduling is handled according to the terms of your agreement and is subject to availability. Please contact us as soon as possible if your event date changes.
Have a different question?
Every event is different! If you don't see your question answered here, contact Nicole's Event Essentials and we'll be happy to help you determine the best rentals or styling options for your celebration.